Had a very good experience with their service, timeliness and ease of use. We were broke down in North Carolina and needed to get on home and couldn't wait on our vehicle's repairs. We got a car from Asheville about an hour from the time we decided we needed one and had zero problems returning it in Maysville, Kentucky.
Called and had a vehicle reserved. Drove 45 minutes ONLY to find that they were CLOSED...at 3:30!!!!! I called and asked why and was told "she" had to leave to get some more vehicles! Wait... what... I thought I had reserved one already??? I sat for an hour!!! No discount, very RUDE and I WILL NOT do business with them again, in MAYSVILLE KY!!!
We called Enterprise "central reservations" to reserve a car at their Maysville office; on arival the office was closed for lunch and re-opened at 2 PM) - when they opened, the representative informed us they didn't have any cars.
Staff is pleasant and helpful. However, it's almost impossible to rent a car without a major credit card on
Teresa is not the problem... she was straight forward and apologetic, helpful with what she could. But the fact is she's is understaffed and under inventoried... I've dealt with this location as little as possible over the years but whenever I have to it's been abysmal. Either lack of vehicles or no one home. I was given a reservation # that was considered a request # without be told this. So when I showed up at 8am to pickup my rental, I was told that it was never a reservation and they have no car for me. I'm happy to discuss with enterprise how poorly this represents their company happy to do so:
Enterprise Rent A Car is a US Car Rental based in Maysville, Kentucky. Enterprise Rent A Car is located at 897 US-68, Maysville, KY 41056, USA.
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